The sales & briefing team at Plantronics had a tough time booking and co-ordinating visits at their briefing centers across the globe. While scheduling was a definite pain point, it was also difficult to get executive and sales buy-in for the program.
The Plantronics sales team now uses Jifflenow to directly request briefings from Salesforce. The briefing team is able to manage briefing / executive calendars, send and track invites from one platform. The whole workflow of scheduling and managing briefings is now simplified and Plantronics is able to collect data about all their briefings.
This has significantly reduced the time and effort spent by the briefing team on routine tasks, and they can now focus on customer experience and program ROI. The Plantronics corporate marketing team is now able to drive context-driven conversations that deliver great customer experience. With this transformation, the briefing program now has increased participation and support from the executive and sales teams.
"It’s been a breath of fresh air.. I’ve been able to take a step back and focus on the things that really deserve my attention."
Senior Global Executive Briefing Center Specialist